Freshness
We work with trusted suppliers, and flowers are stored and transported by the rules. A bouquet with obvious defects — spots on petals, broken stems — is considered unsatisfactory: we replace it or refund you.
“Love Flowers” guarantees in Dubai
Freshness, timing and composition — we answer for every bouquet
Every flower is checked before assembly, every bouquet — by photo before the courier leaves. If a bouquet arrives with defects, we replace it or refund you — under the public offer terms, no arguments.
- photoof the bouquet before the courier leaves
- day of deliverydeadline to send a photo of the defect
- —rating from 0 reviews
Five commitments
What exactly we guarantee
Timing
Same-day delivery: in Dubai from 10:00 to 20:00, in other emirates until the time shown in the cart for that emirate.
Match to the order
We assemble the chosen size in the style of the photo on the site. If some flowers are unavailable, the manager will call and suggest a replacement; small substitutions that don’t change the look of the bouquet are made without a call.
Confidentiality
We do not pass the customer’s data to third parties; a bouquet can be sent anonymously.
Changes and cancellation
The address and recipient can be changed before the bouquet is handed to the courier, provided the delivery cost doesn’t change. An order can be cancelled until the bouquet is assembled: refund within 10 calendar days by the same method you paid with, minus any costs already incurred.
Feedback
Questions or feedback — call a manager at +971 58 570 5546 or send a message. We look into every request.
Steps to take
If something goes wrong
- 01
Don’t accept the bouquet
On handover, inspect the flowers. If you have complaints about freshness or composition, decline — the courier will take the bouquet back.
- 02
Send a photo on the day of delivery
Send detailed photos of the bouquet — the whole bouquet and the defect close up — to +971 58 570 5546 or via messenger no later than the delivery day.
- 03
Replacement or refund
Your choice: we replace the bouquet with one matching the order or refund you — refund within 10 calendar days by the same method you paid with. Mechanical damage and improper storage after handover are not covered by the guarantee.
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Questions about guarantees
What counts as a bouquet defect?
Under the offer terms: obvious flower defects (multiple brown spots, an unnatural stem break), a different colour scheme without agreement (bright instead of delicate or vice versa) and replacement of more than 70% of the flowers without your agreement.
Does the guarantee cover potted plants?
For potted plants — yes, at handover. Further care is up to the recipient.
How long does a bouquet last?
It depends on the flowers: roses and chrysanthemums usually from a week, tulips a few days. Change the water daily and trim the stems — we enclose recommendations with the order.
Can I get a refund if the recipient declined the gift?
If the bouquet was assembled and delivered on time and without defects, the service is considered rendered. Disputed cases are resolved individually — call the manager.
Choosing a bouquet takes a minute, delivery from two hours
Browse the catalogue, build your own bouquet or call a manager at +971 58 570 5546. We take orders 24/7.