Frequently asked questions about flower delivery in Dubai — 19 answers

Choose a bouquet in the catalogue or build your own in the bouquet builder, click “Order” and enter your contact details, the delivery address and the recipient's details. The manager will confirm availability and delivery time and send you a payment link.

The minimum order is AED 300. The cart will let you know if your total is lower.

Yes, the recipient's phone number is enough — the courier will arrange the address and time directly. Learn more on the page “Delivery by phone number”.

Yes. The recipient only learns the sender's name if you write it on the card.

You choose the size of the bouquet, and the photo shows its overall look and style. If some flowers are out of stock, the manager will call and suggest a substitute; small substitutions that don't change the look of the bouquet are made without a call. Before the courier leaves we will send you a photo of the finished bouquet.

After confirmation the manager will send a link to pay by bank card. Companies can pay by invoice.

After the manager has confirmed availability and delivery time. The order goes to the florist once it is paid.

Yes, an electronic receipt is generated automatically when you pay via the link. Learn more in the section “Payment process”.

Dubai: AED 50, free on orders from AED 1,000. Sharjah: AED 150, Ajman: AED 200, Ras Al Khaimah: AED 300. Other emirates on request. All rates.

On the day of your order: in Dubai from 10:00 to 20:00, to other emirates until the time shown for the emirate at checkout. The fastest we can deliver is 3 hours after your order. The manager confirms the time you chose.

We take orders 24/7. Delivery between 23:00 and 00:00 is available in Dubai — choose the “Midnight” slot. On holidays time slots may be wider due to demand.

The courier will contact you: you can give another number or reschedule, but by no more than one day. Re-delivery is charged separately.

Yes, you can change the address and recipient before the bouquet is handed to the courier, as long as the delivery cost doesn't change.

Yes, until the bouquet is made. We will refund your money within 10 calendar days to the original payment method, less any costs already incurred.

Send detailed photos of the bouquet to +971 58 570 5546 or via a messenger no later than the day of delivery. If the defect is confirmed, we will replace the bouquet with one matching your order or refund you within 10 calendar days by the same method you paid with.

Obvious flower defects (multiple brown spots, an unnatural break in the stem), a different colour palette without your agreement, and more than 70% of the flowers replaced without your consent.

Fresh-cut flowers of proper quality cannot be exchanged or returned by law. Learn more in the section “Exchanges and refunds”.

Place orders from your personal account: for every completed order we credit 3% of the goods total in Flower Points, 1 Flower Point = 1 AED.

Up to 20% of the goods total in an order. The rules are on the page “Bonuses”.